Terms of Service

Welcome to the official UMX website (hereinafter referred to as “the Website,” “UMX,” or “we”). Please read these Terms of Service carefully before using our Website. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, please refrain from using the Website.

These Terms apply to all individuals or organizations (hereinafter referred to as “you” or “the Customer”) who access or use the Website, including browsing, placing orders, making purchases, or requesting after-sales service.

 

1. Definitions

Customer: Any individual or organization browsing, ordering, or purchasing products through the Website.

Products: Furniture and related accessories sold by UMX.

Order: A purchase request submitted through the Website that includes product details, quantity, and shipping information.

Website: The official UMX website, including all associated pages, content, and features.

 

2. Product Information & Price

  • All prices are listed in U.S. dollars (USD).
  • We strive to ensure product descriptions, specifications, and images are accurate. However, due to variations in display devices or lighting conditions, actual products may differ slightly from images.
  • We reserve the right to correct errors in product information or pricing prior to confirming an order.
  • Unless otherwise stated, product prices do not include shipping fees, import duties, VAT, or any other taxes or charges imposed by the destination country.

 

3. Orders & Payment

  • All orders must be submitted through the Website or other officially authorized channels.
  • Once an order is confirmed, you will receive an email with order details and payment instructions.
  • Accepted payment methods include international credit cards (Visa, MasterCard, American Express), PayPal, and international bank transfers.
  • Orders will only be processed after full payment is received. Unpaid orders may be canceled.
  • We reserve the right to refuse or cancel any order prior to payment confirmation.

 

4. Shipping & Delivery

  • We provide international shipping. Shipping costs are calculated based on destination, weight, and volume.
  • Estimated delivery times will be provided in the order confirmation email but may be delayed due to logistics, customs clearance, or force majeure events.
  • Customers are responsible for all import duties, VAT, and customs-related fees in the destination country.
  • Orders containing multiple items may be shipped separately.
  • Risk of loss or damage transfers to the Customer once the goods are handed over to the carrier.
  • Customers must ensure the delivery address is accurate and suitable for receiving large furniture. Please inspect the packaging upon delivery. If damage or shortages are found, take photos immediately and contact us.

 

5. Returns, Exchanges & Cancellations

  • Non-custom products: Orders may be canceled for a full refund before shipment. After shipment, return or exchange requests must be submitted within 7 days of receipt. Products must be unused and in their original packaging.
  • Custom products: Orders may be canceled before shipment, but a customization fee of at least 25% may apply.
  • Return shipping costs are the Customer’s responsibility, unless the return is due to a product defect.
  • Certain oversized or high-value furniture items are non-returnable once shipped.
  • All return and exchange requests must be submitted through our official customer service channels and processed according to our return policy.

 

6. Customer Responsibilities

  • You must provide accurate shipping details and contact information.
  • You are responsible for ensuring that the delivery location can accommodate large furniture deliveries.
  • You must inspect the goods upon delivery and report any issues promptly.

 

7. Intellectual Property

  • All content on the Website, including text, images, designs, trademarks, and logos, is owned by UMX or its licensors.
  • You may not copy, reproduce, modify, or use any content for commercial purposes without prior written authorization.

 

8. Privacy & Data Protection

  • We collect only the personal information necessary to process orders, provide after-sales service, and improve user experience.
  • We do not sell your personal information to third parties.
  • As part of cross-border transactions, your personal information may be transferred to China and shared with logistics partners.
  • You have the right to access, correct, or delete your personal information. For details, please review our Privacy Policy.

 

9. Disclaimer & Limitation of Liability

  • UMX shall not be held liable for delays or losses caused by force majeure events, including but not limited to natural disasters, war, pandemics, or customs delays.
  • We are not responsible for any direct or indirect damages arising from the use of or reliance on Website content.
  • UMX assumes no liability for damage, delays, or customs seizures during transit, as risk transfers to the Customer once goods are handed over to the carrier.

 

10. Amendments to Terms

  • We reserve the right to update or modify these Terms at any time. Changes will be posted on the Website and will take effect immediately upon publication.
  • Please review these Terms periodically to stay informed of the latest version.