Shipping Policy

1. Free Shipping: Orders with a single product weighing 5kg or less qualify for free shipping.

2. Oversized/Heavy Items: Orders with a single product weighing over 5kg can be placed normally, but payment will not be processed immediately. Our customer service team will confirm the shipping cost and method, then provide a final payment link.

1. Duties & Taxes: All international orders are shipped on a Delivered Duty Unpaid (DDU) basis. Customers are responsible for shipping fees, customs duties, import taxes, and clearance charges.

1. We strongly recommend checking your country/region’s import policies and duty standards before placing an order.

2. For the most accurate information, please refer to your local customs authority or an import service provider. For example:

• U.S. Customs and Border Protection (CBP): https://www.cbp.gov/
• EU TARIC System: https://ec.europa.eu/taxation_customs/dds2/taric/taric_consultation.jsp?Lang=en
• UK HMRC: https://www.gov.uk/government/organisations/hm-revenue-customs

Warning: This information is provided for reference only and does not constitute legal advice or a guarantee.

1. In-stock items: Dispatched within 1–5 business days after payment confirmation.

2. Custom-made or made-to-order items: Dispatch time will be confirmed by our team based on the production schedule.

3. Multiple-item orders: Items may ship separately, and delivery times may vary by batch.

1. Shipping times vary depending on destination, product weight, size, and chosen shipping method.

1. An estimated delivery window will be provided once shipping fees are confirmed.

1. Please inspect the packaging and product condition upon delivery.

2. If you notice any damage or defects, take photos immediately and contact our customer service team.

1. If no claim is made within 48 hours of delivery, the order will be considered accepted in good condition.

1. Please ensure your shipping address and contact information are accurate.

1. Any additional costs resulting from customer-related issues (e.g., incorrect address, missed delivery, refusal of package) are the responsibility of the customer.

We are not liable for delays caused by circumstances beyond our control, such as customs inspections, weather conditions, port congestion, or carrier issues.

For assistance or detailed shipping quotations, please contact us at: umxstudio.co@gmail.com