Privacy policy

Effective Date: August 18, 2025

UMX (“UMX,” “we,” “our,” or “the Company”) respects and protects the privacy of all visitors and users (“you” or “users”) of our website. This Privacy Policy explains how we collect, use, store, protect, and transfer your personal information, including international transfers, and outlines the rights you may have under applicable laws. Please read this policy carefully before using our website.

1. Information We Collect

We may collect the following types of personal information:

Identity Information

  • Name, email address, phone number, mailing address, billing details, and related information.
  • Collected from: account registration, order placement, subscription, after-sales service, or customer inquiries.

Payment Information

  • Credit card or payment account details, used for processing orders and refunds.
  • Collected through: payment gateways or banking partners.
  • Note: We do not store full payment details. All transactions are processed securely by third-party payment providers.

Technical Information

  • IP address, browser type, operating system, access time, page views, and device information.
  • Purpose: website analytics, performance optimization, and user experience improvement.

Cookies & Similar Technologies

  • Used to identify devices, store preferences, analyze browsing behavior, and provide personalized content and marketing.

2. How We Use Your Information

Your personal information may be used for the following purposes:

  • Order & Payment Processing: Completing purchases, processing payments, shipping, and after-sales services.
  • Customer Service: Responding to inquiries, complaints, or support requests.
  • Marketing & Promotions: Sending product updates, promotions, or event information (only with your consent).
  • Website Optimization: Analyzing traffic and improving website performance and user experience.
  • Legal & Security Compliance: Meeting regulatory obligations and protecting the rights of the Company and users.

3. Information Sharing & Disclosure

We do not sell or rent your personal information. Information may only be shared under the following circumstances:

  • Service Providers: With partners such as payment processors, logistics providers, customer service platforms, or analytics partners, and only to the extent necessary to provide services.
  • Legal Obligations: When disclosure is required by government authorities, regulators, or legal proceedings.
  • Business Transactions: In the event of a merger, acquisition, or asset transfer, your personal information may be transferred as part of the business assets.

4. Cross-Border Data Transfers

Your personal information may be transferred to and processed in countries where we or our service providers operate. We take appropriate technical and organizational measures to safeguard your data. By using our website, you consent to such international data transfers.

5. Data Storage & Security

  • Storage: Your information is stored in secure environments.
  • Security Measures: We implement encryption, access controls, activity monitoring, and cybersecurity protections.
  • Risk Notice: While we take security seriously, no online transmission or storage system is 100% secure.

6. Your Rights

Depending on your location, you may have rights under applicable laws such as the PIPL, GDPR, or CCPA, which may include:

  • The right to access, correct, or delete your information
  • The right to restrict or object to processing
  • The right to data portability
  • The right to withdraw consent

To exercise your rights, please contact us at:umxstudio.co@gmail.com

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us immediately, and we will delete the data.

8. Policy Updates

We may update this Privacy Policy from time to time. Material changes will be announced on our website or notified via email. We encourage you to review this policy periodically for the latest updates.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: umxstudio.co@gmail.com